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I have been around the world a few times. Stayed in five star hotels and been a part of the great Couch Surfing movement. Either way, I can offer a straight forward opinion of hotels, resorts, and restaurants.
I am a true believer of Customer Service, but often find the general public has very high expectations and are only willing to spend very few dollars. Please keep in mind that during your travels, problems arise, but I doubt anyone is trying to ruin your day! Stay positive and PLEASE try to work out any issues with dignity.
I have worked in the travel industry, and will offer any inside advice I can come up with. Currently working in Business Development at www.shotocon.com